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Terms & Conditions

Privacy Policy

We ( Meal Boys ) are completely dedicated to regarding your security and might guarantee that your own data is sheltered with us. This protection approach sets out the data practices of ("Website")including the sort of data is gathered, how the data is gathered, how the data is utilized and with whom it is shared. Reference to "you"in this Privacy Policy alludes to the clients of this Website regardless of whether you get to the administrations accessible on the Website or consummate an exchange on the Website. 


         By utilizing or getting to this Website, you consent to the terms and states of this Privacy Policy. You additionally explicitly agree to our utilization and exposure of your Personal Information(as characterized underneath) in any way as depicted in this Privacy Policy and further connote your consent to this Privacy Policy and the Terms of Use (being consolidated by reference thus). On the off chance that you don't concur with the terms and states of this Privacy Policy, kindly don't continue further or utilize or access this Website.


               Personal Information provided by you in relation to the use of the Website: In order for us to successfully deliver your order to you,  we collect your Personal Information as may be required for the purposes connected thereto when you place an  order on the Website.  


              We may be required to disclose such Personal Information to the Third Parties solely in connection with purchase, sale and delivery of your order in accordance with the terms and conditions stipulated by such Third Party.


We use the details provided by you during check out to ensure that orders have are successfully delivered on time, and to keep you informed on the status of your order.


               Personal Information provided by you in relation to the registration process: In order to provide you a safe,efficient, smooth and customized experience and in order to take advantage of certain features available on the Website including, but not limited to, public forums, accessing or uploading reviews or taking part in surveys, you will be asked to complete an online registration form which will provide us with Personal Information. In the event you register with us, you will also be asked to choose a user identity and password in order to identify yourself during future uses of the Website. 


             You can also register to join by logging into online accounts you may have with Third Party service providers(“SNS”)(e.g. Facebook); each such account, a “Third Party Account“, via our Website as described below. As part of the functionality of the Website, you may link your account with Third Party Accounts, by either: (i) providing your Third Party Account login information to us through the Website; or (ii) allowing us to access your Third Party Account, as is permitted under the  and conditions that govern your use of each Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by the applicable SNS. If you decide to register by logging into a Third Party Account via our Website, we will obtain the Personal Information you have provided to the applicable SNS (such as your “real” name, email address,profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize us to access by authorizing the SNS to provide such information) from your Third Party Accounts and use that information to create your account and profile page and you will become a member. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your account on the Website. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.


        We also collect the information that is not Personal Information you provide as part of registration and the administration and personalization of your account profile.


                While we recommend that you register yourself with us to maximize your experience on the Website,this is feature is optional and you may opt out of registering on the Website and continue to use the Website as a guest. However, if you choose to by on the Website, you will have to provide certain Personal Information that is necessary for us to process and complete delivery.


               Cookies: Cookies are small pieces of information saved by your browser.  Cookies are used to record various aspects of your visit and assist us to provide you with uninterrupted service.  Cookies may be set in your browser by us when you access the Website or may be set in when you visit Third Party websites. 


This anonymous information is maintained distinctly and is not linked to the Personal Information that you submit to us.  We use cookies collected to:


Authenticate your login information;


Enable our security features;


Show you advertising; and


Improve and develop the features of the Website.


Please feel free to change your browser settings if you do not wish to accept cookies. However, please note that changing your browser setting may affect your experience on the Website.


Different employments of the data gave: We attempt all endeavors to guarantee that we gather just such Personal Information that we accept to be important keeping in mind the end goal to record, backing, encourage your entrance to the Website. 


Offering data to Third Party administration suppliers in connection to the Website : To the degree important to give you the Website, we may give your Personal Information to Third Party builders who chip away at benefit of or with us to give you such administrations, to assist us with corresponding with you or to keep up the Website. 


Correspondence: We may offer email, application warnings, short message administration(sms), media message administration (mms) or different types of correspondence to impart data to you about specific advancements or elements the Website may decide to offer or about our members,backups, business accomplices, promoters and supporters. You may get such correspondence when you have enrolled as a client. 


Lawful procedures: In the occasion we are obliged to react to subpoenas, court orders or other lawful procedure, your Personal Information may be revealed according to such subpoena, court request or legitimate procedure, which may be without notification to you. 


Connection to Third Party applications and sites 


                The Website and any correspondence sent to you might likewise contain/show Third Party notices and connections to different sites or items and administrations. You concur and recognize that these applications and sites are worked by Third Parties and are not controlled by, or partnered to, or connected with us unless explicitly determined. We are not in charge of any type of transmission, at all, got by you from any such Third Party. As needs be, we don't make any representations concerning the security practices or arrangements of such Third Parties or terms of utilization of such sites or applications, nor do we control or surety the exactness, respectability, or nature of the data,information, content, programming, music, sound, photos, design,features, messages or different materials accessible on such sites or applications. The consideration or rejection does not infer any support by us of the site, the Third Party, or the data on the site.The data gave by you to such Third Party sites should be administered as per the security approaches of such sites and it is prescribed that you audit the protection strategy on any such sites and applications before utilizing such sites. 


        These Third Party sites and applications and publicists may utilize innovation to send the commercials straightforwardly to your program. In such cases, the Third Party sites or publicists consequently get your IP address. They might likewise utilize treats,JavaScript, web guides and different advances to quantify the viability of their commercials and to customize promoting substance.We don't have entry to or control over treats or different components that such Third Party sites and applications and publicists may utilize, and the data practices of these Third Party sites and applications and sponsors are not secured by this Privacy Policy. If it's not too much trouble get in touch with them straight forwardly for more data about their protection rehearses. 




        We endeavor to guarantee the security, trustworthiness and protection of your Personal Information and to ensure your Personal Information against unapproved access or unapproved change,revelation or demolition. 


        We are not in charge of any break of security or for any activities of any Third Parties that get your Personal Information.The Services likewise connected to numerous different destinations and we are not/might be not in charge of their security arrangements or practices as it is outside our ability to control. 


Despite anything contained in this Privacy Policy or somewhere else, we should not be considered in charge of any misfortune, harm or abuse of your Personal Information, if such misfortune, harm or abuse is owing to a Force Major Event.



Delivery Orders


Delivery orders are subjected to

Delivery units operating times (11 AM to 3:30 PM and 7 PM to 10:30 PM)

Your address falling in the defined service delivery area from the delivery units.

Your Order must have a Minimum amount of 200 With In the delivery area

Minimum Delivery time 1hour it may be delayed at weekends due to orders at the

peak of weekends




         The menu is displayed in the Website and Facebook and items are subjected of availability of stock in delivery units or restaurant.

In case certain menu items are not listed in the menu page, the particular restaurant or delivery unit does not carry those items in the menu

In case of nonavailability of ordered product at the delivery unit or restaurant,the order would not be executed. Same would be informed by the customer service executive to you.


Discount Coupons or vouchers


The complete code has to be punched in the coupon section for availing the coupon

The coupon code is not case sensitive

The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order

Meal Boys holds the right to accept or reject any coupon without giving any reason whatsoever

The coupons are valid for specified period only and will not be accepted after the expiry of the validity period

The guest must handover the coupon which is entered in the coupon section while placing the order to the delivery person, otherwise the order will be cancelled

Terms and Conditions for all coupons including printed, mobile and email coupons

Coupons cannot be clubbed with any other offer / scheme

Please announce the coupon and coupon code to the order taker while placing the order

Cut and hand over coupon to the delivery person while taking the delivery

All prices are exclusive of taxes

Only one coupon is valid per order

All coupons have limited validity

Offer valid only in participating restaurants

Modify / Cancel the Online Order

The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant.

However you can get updated on the status of the order by calling the restaurant directly

In case the order which is paid through credit card is cancelled due to non availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by Meal Boys delivery unit or restaurant.The same would reflect in the next credit card statement.

Information Collected

       In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.


      Meal Boys may collect personal information from you including your first and last name, address, telephone and mobile number(s),email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:




Meal Boys may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information in the ways in which you would expect,including but not limited, to any of the following purposes:

to allow you to participate in the loyalty program;

to process any job application you may submit;

to provide you with any restaurant or promotion information;

to process any online ordering;

to determine the number of visitors to our websites and conduct reviews of our sites

to respond to specific requests from visitors;

to keep you informed about any changes to our websites;

to conduct marketing research; and

to send you offers or information on products or services that we consider will be of interest to you.

Further information on how we use your personal information when using our Internet ordering system

When using the Meal Boys internet ordering system additional information is collected when you order food online. This information assists in the delivery to your door and to verify your credentials. The internet order system also stores information about your order to help you remember and re-order the same menu in future.


Third Party Disclosure


Meal Boys may share statistics and personal information between themselves and with companies that are related to Meal Boys including our branches across India

Personal information that you submit to Meal Boys may be disclosed to a third party:

If you place an order via our internet order system, your details will be passed on to Pay U, who receive your credit card details for internet order payment. Pay U is a secure internet payment gateway that secures your credit card number during transmission. Visit for further details.


Cancellation And Refund Policy


You must notify the participating Mealboys immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the Mealboys accepts your cancellation, no cancellation fee applies. If the Mealboys refuses cancellation, e.g. because preparation of Food Delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.


We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;


If the cancellation was made in time and once the Mealboys has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge(where applicable) which you paid for the delivery of the Goods or the Services, as applicable.


In the unlikely event that the Participating Restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Participating Restaurant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items.You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the Participating Restaurant.



Access, Accuracy and Security


Meal Boys will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at anytime. You may also request that your personal information be delete that any time. Any such requests should be made directly by contacting us.




Process of Online Ordering


You can place the order as a new guest or an existing guest.

If you wish to place order as a new guest, take the following steps –

Register yourself in the Meal Boys registration page

You will get password to your personal mail

Once you get the password then you can reuse it whenever you want to place an online order

In case you want your order to be placed to a different address than your regular address then you must mention it while logging into the online ordering system.

You should choose the location from the preexisting location list in the drop down.

Do not try to give an address which is not mapped in the drop down list. In such a case we will not be delivering to your address and your order will be cancelled.

In such a case the money will not be refunded by the restaurant.

The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address. You can save up to 2 addresses in your account.

Once after log in it will show you your previously saved address and saved orders

Do not try to give an address which is outside the serviceable location. In such a case we will not be delivering to your address and your order will be cancelled.

In such a case the money will not be refunded by the restaurant/delivery unit.

You will be directed into the online ordering page where you can select whatever food items you want to order.

The price of your section is displayed in a small cart window within the same page.

You can apply any discount coupon by clicking on coupon button in the cart

The coupon can be availed by entering the coupon code mentioned in the coupon

The coupon will only be applied if the conditions mentioned in the details of the coupons are met

You must handover the coupon which is entered in the coupon section while taking the delivery to the delivery person, otherwise the order will be cancelled.

Click on confirm order button in the cart to move to order confirmation page

On this page you can edit your order type as well

Enter your Name, Email address and mobile number here

Click Proceed to payment to make the payment

Here apart from cash on delivery you have option to pay by various means like Credit Card,Debit Card, Net banking, Mobile payment etc.

Once your payment is successful your order will be processed

If your payment is not successful, you will be asked to try again

If after 3 trials your payment is not successful, you will be redirected to the order confirmation page for you to choose some other payment option.

Upon successful placing of your order in the delivery unit or restaurant, you will land on the final page where you would receive message of order confirmation.

You can also give your feedback in the feedback section on this page

You will also receive an email with complete order details

In case you were a new guest, you will also receive a password for your future orders.

Exit will take you to Meal Boys main page.


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